Privacy Policy

We are sensitive to the scenario that we would be dealing with data and information of a personal nature. By using this website and providing your personal information, you consent to the terms of our online privacy policy and to our processing of such personal information for the purposes explained in this policy. By registering on the site or by subscribing to a product/service and providing your contact details (telephone, email, mobile number, shipping address, credit card details etc), you agree that this action constitutes a consent, for the purposes of the telemarketing laws, to receive information about products and services from Vensaar Tex, being the exclusive owner of JOVEN brand Innerwear/Leisurewear for Men in India. You hereby consent to our contacting you pursuant to the business relationship established using the information you provide to us. We request you to read the Terms of Data Use Policy, and to use it to help you make informed decisions.

If you have any questions or concerns regarding this statement you can email us at care@joven.in.

  1. Privacy

Your privacy is very important to us. We follow systematic and stringent procedures to protect the security of the information / data stored on our website. The information that you have shared on our website is stored in a secure server with encryption and can be accessed only for official purposes. Any of our employees who violate our privacy and/or security policies related to customer’s data are subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

  1. Registration

On signing up on our website, you are required to provide us with certain basic mandatory information inter-alia including your e-mail id, name, gender and a password. Once the registration is completed, the said e-mail id and password can be used to access your account every time you visit our website.

  1. Information we collect and that you provide:

We collect information that is either anonymous or personally identifiable. The anonymous information includes the pages you view on our site, the search terms you enter into our search utility, your IP address and the operating system, browser software and internet service provider you use, your referral website or source of origin and any other relevant information, in order to improve security, analyze trends and administer the site. Our analytic tools may also capture anonymous information such as your demographic and geographic information, with a view to assist us in improving customer experience.

The information we learn from customers helps us personalize and continually improve your shopping experience at our website. Following are the types of information we may gather:

  1. Information You Give Us:

We receive and store any information you enter on our website or give us in any other way, including but not limited to name, gender, email id, telephone number, mobile number, billing and shipping addresses, physical characteristics etc. You can choose not to provide certain information, but in such an event you may not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. Customer needs to fill all the mandatory information for placing an order with us.

  1. Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your Web browser accesses joven.in or advertisements and other content served by or on behalf of JOVEN on other websites.

  1. E-mail Communications:

Registration to our Services shall entitle us to send you promotional and transactional emails from us. Subscription to our newsletter entitles us to send you periodic newsletters and promotional emails. If you do not want to receive e-mails or any other communication from us, you may email us at care@joven.in to unsubscribe from our emailers.  

  1. SMS Communications:

Upon placing any order on our website, we shall be entitled to use your registered mobile number on the website to send transaction related SMS to you, irrespective of DND services being activated on your mobile. We may occasionally send promotional SMS to your registered mobile number. Customer hereby authorizes us to send transactional SMS to his registered number, even if the number is registered for DND “Do not Disturb” service.

  1. Information from Other Sources:

We may also receive relevant information from other sources and use such information for providing better customer experience.

  1. Payment Information:

We do not take Credit/Debit card or Net banking details on our website. On clicking the option Pay Now, you will be redirected to either Secure Payment Gateway or Bank’s Net Banking website for completing the transaction. You will then be required to enter your relevant card details or net banking details on the page to complete the transaction. On successful completion of the transaction, you will be redirected to our website with your order details and order number being displayed.

It is to be noted that we will not be storing any Bank related information on our records and none of our staff will hold or be exposed to this information.

  1. Cookies:

When you browse our websites, we and our partners collect and store your personal information using cookies. Cookies allow us to collect information such as browser type, e-mail address when you are logged-in to your e-mail from the browser you are using, time spent on the online services, pages visited, referring URL, language preferences, and other aggregated traffic data. You can configure your browser to refuse cookies, or to warn you before a cookie is placed. If you disable cookies, some parts of our websites may not function properly or at all.

  1. Server Logs

In order to ensure easy and comfortable surfing on our website, each time you visit our website, the server collects certain statistical information. These statistics are only used to provide us information in relation to the type of user using our website by maintaining history of page viewed and at no point they identify the personal details of the user. We may make use of this data to understand how our website is being used.

  1. Security

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through our website, we collect your personal details on a secured server. The payment details are entered on the Payment Gateway’s or Bank’s page on a secured SSL. The data is transferred between banks and gateways in an encrypted manner.

Though we are unable to guarantee 100% security, encryption makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. Except on the Payment Gateways page of your respective bank, you are requested not to submit or otherwise / send to the website/ e-mail ids provided therein or to any other ids, your debit or credit card or any other banking details. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. As per our security procedures we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

  1. Safety and Security Tips
  • Protect your passwords.
      • Keep your passwords private. Anybody who knows your password can access your account.
      • When creating a valid password, use letters, numbers and symbols and it should be 6-15 characters long. Avoid using dictionary words, your name, e-mail address, or other personal information that can be easily obtained. Frequent change of your password also ensures better protection to your account.
      • Avoid using the same password for multiple online accounts.
      • If you are logging in from a public computer or terminal, always log out when you complete an online session instead of closing the page.
    • Ensure your Personal Computer is protected:
        • Fraudsters may send genuine-looking emails that contain viruses. These viruses install a malicious code on your Computer without your knowledge and extract your confidential information that you use to access your online profile / account etc.
      • Tips to bear in mind:
          • Keep your computer updated with the latest anti-virus / anti-spyware software.
          • Install a personal firewall on your computer to protect your account.
          • Do not click on links or open attachments in unknown or unsolicited (spam) emails.
      1. Terms of Use, Notices, and Revisions

      If you choose to visit this site, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the laws of India.

      1. Changes to this Privacy Policy

      JOVEN may change this privacy policy as needed at its sole discretion. Please note that it may take up to 30 business days before new privacy practices are implemented. Check this page on our websites periodically if you would like to monitor changes.